Legal

Refund Policy

This page explains how refunds work for the optional paid 12Axes reports. The free test and your free result are not affected by anything here.

Last updated: 8 October 2026

What you are buying

The paid items are digital reports, described in the pricing section of the home page:Personal at $4.99 and Plus at $14.99. Each is a one-time payment for one report. Nothing on 12Axes renews automatically, so there is no subscription to cancel and no recurring charge to stop.

Before you order

The free test already gives you your twelve axis scores and your closest matches, at the same detail shown in the example result on the home page. The paid reports add the full ranking lists and the statement-by-statement review. If you are unsure whether a report is worth it to you, please take the free test first — or email us and ask.

When we refund

Your report was paid for but never delivered.
It was delivered to the wrong address through our error.
It is materially different from what the pricing section described.
You were charged twice, or charged an amount different from the price shown when you ordered.

How to request a refund

Email support@12axes.io with the email address you used for the order, the date, the reference from your payment confirmation, and a short note about what went wrong. Please send the request before you ask your bank or card issuer to reverse the payment — it is usually much faster for us to refund you directly.

How the refund is processed

Once a refund is agreed, it is issued through Waffo, our payment provider, back to the original payment method. Because payment processing is handled by Waffo and your bank,12Axes cannot set the exact time a refund takes to appear, and we never handle your card details ourselves.

Your statutory rights

Nothing in this policy limits consumer rights you have under the law that applies where you live, including any right to withdraw from a distance purchase. Where those rights give you more than this page does, they apply.

See the Terms of Service for the wider agreement and the Privacy Policy for how payment data is handled.

Contact

Questions about this page, your order or the test itself? Write to support@12axes.io. To report abuse of the site or of a shared result, write to abuse@12axes.io.